EXCHANGES & RETURNS
Watchfinder strives to accurately convey the look and feel of each watch, but if you are not entirely satisfied with your purchase you’re welcome to take advantage of our seven-day exchange or return policy. We are only able to assist with repairs to watches purchased on Watchfinder.
Please send all return, exchanges and repair requests to: firstname.lastname@example.org
We need as much information as possible, so please include the watch name, order number and reason for the return/exchange/repair in the email request.
In the unlikely event that you’re not 100 percent happy with your purchase, we’ll collect the watch from you within seven days of you having received it, provided that:
1. It has not been worn.
2. It’s still in perfect condition.
3. It’s in its original packaging, along with its original documentation.
You’ll need to let us know if you intend to exchange your purchase for another Watchfinder product, or if you’d prefer to return it and receive a full refund.
All returns undergo a quality check before a new item or refund is processed, so sit tight and trust that we’re doing our best to get your watch or refund to you as quickly as possible.
If you wish to use our couriers to return/exchange/repair a purchase a small transport fee will be charged.